Frequently Asked Questions
Everything you need to know about our luxury chauffeur services, airport transfers, and executive travel in Cardiff
Most Popular Questions
How do I book an executive airport transfer from Cardiff to Heathrow?
Booking your executive airport transfer is simple! Visit our online booking page, enter your pickup location in Cardiff, select Heathrow as your destination, choose your preferred luxury vehicle (Mercedes E-Class, or V-Class), and provide your flight details. You can also call us on +44 (0) 7974 812067 or email info@executiveswifttravel.com. We recommend booking at least 48 hours in advance for guaranteed availability.
Which UK airports do you serve from Cardiff and South Wales?
We provide luxury airport transfers from Cardiff and South Wales to all major UK airports including: Heathrow (2.5 hours), Gatwick (3 hours), Birmingham (2.5 hours), Bristol (1.5 hours), Manchester (3.5 hours), Stansted (3.5 hours), and London City (3.5 hours). We also serve smaller regional airports and private airfields.
What payment methods do you accept for chauffeur services?
We accept all major payment methods including: Visa, Mastercard, American Express, bank transfers, and corporate accounts with monthly invoicing. For security, we require full payment 48 hours before your journey via our secure payment system. We do not accept cash payments in vehicles for safety and insurance reasons.
What luxury vehicles are available in your Cardiff fleet?
Our premium fleet includes: Mercedes E-Class (executive saloon), Mercedes V-Class (luxury MPV for up to 7 passengers), BMW 5 Series and Audi A6. All vehicles are fully licensed through Cardiff County Council, and maintained to the highest standards with climate control, and WiFi.
What is your cancellation policy for airport transfers?
Our cancellation policy is designed to be fair: Cancel 48+ hours before: Full refund minus 15% admin fee. Cancel 24-48 hours before: 50% refund. Cancel within 24 hours: No refund, but we'll try to reschedule if possible. For flight cancellations by airlines, we offer full refunds or free rescheduling subject to availability.
Are your vehicles and chauffeurs fully licensed and insured?
Yes, absolutely. All our vehicles are fully licensed by local authorities, carry comprehensive commercial insurance, and undergo regular safety inspections. Our chauffeurs are DBS checked, and have extensive training in customer service, and local knowledge.