Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of Executive Swift Travel's services, including but not limited to airport transfers, chauffeur services, and corporate travel solutions. By booking our services, you agree to be bound by these Terms.

Executive Swift Travel Ltd. ("we", "us", "our") is a premium transportation service provider based in Cardiff, Wales, offering luxury airport transfers and executive chauffeur services throughout the United Kingdom.

2. Booking and Reservations

2.1 Booking Process

• All bookings must be made through our official website or by contacting our customer service team
• Bookings are confirmed upon receipt of full payment or as otherwise agreed in writing
• We reserve the right to refuse service to anyone for any reason
• All passengers must provide valid identification upon request

2.2 Booking Requirements

• Minimum 2 hours advance notice required for standard bookings
• For airport transfers, please provide flight details including flight number and terminal
• Corporate accounts may have different booking requirements as per their service agreement
• Special requirements (wheelchair access, child seats, etc.) must be specified at time of booking

2.3 Pricing and Payment

• All prices are quoted in British Pounds (GBP) and include VAT where applicable
• Prices are subject to change without notice until booking is confirmed
• Payment is required in full at the time of booking unless otherwise agreed
• We accept major credit cards, bank transfers, and corporate account billing
• Additional charges may apply for waiting time, parking fees, and tolls

3. Cancellation Policy

3.1 Cancellation Timeframes

3.2 Special Circumstances

• Flight cancellations or delays: We will accommodate changes at no additional cost with proper notification
• Weather-related cancellations: Full refund or rescheduling available
• Government restrictions or lockdowns: Full refund available
• Medical emergencies: Case-by-case consideration with supporting documentation

3.3 How to Cancel

• Cancellations must be made in writing via email to info@executiveswifttravel.co.uk
• Phone cancellations must be followed up with written confirmation
• Cancellation time is calculated from the scheduled pickup time
• Refunds will be processed within 5-10 business days

4. Refund Policy

4.1 Refund Eligibility

• Refunds are processed according to our cancellation policy
• Administrative fees are non-refundable
• Processing fees charged by payment providers are non-refundable
• Corporate account refunds may be subject to different terms as per service agreement

4.2 Refund Processing

• Refunds are processed to the original payment method
• Processing time: 5-10 business days for credit card refunds
• Bank transfer refunds may take 3-5 business days
• You will receive email confirmation when refund is processed

4.3 Service Quality Issues

• If service quality falls below our standards, partial or full refunds may be offered
• Issues must be reported within 24 hours of service completion
• We reserve the right to investigate claims before processing refunds
• Compensation may be offered in the form of credit for future bookings

5. Service Terms

5.1 Pickup and Drop-off

• We provide a 15-minute grace period for pickup times
• Waiting time charges apply after the grace period (£20 per 30 minutes)
• For airport pickups, we monitor flight status and adjust pickup times accordingly
• Passengers must be ready at the specified pickup location
• Additional stops must be pre-arranged and may incur extra charges

5.2 Vehicle and Driver Standards

• All vehicles are fully licensed, insured, and regularly maintained
• Drivers are professional, licensed, and background-checked
• Vehicles are cleaned and sanitized before each journey
• Child seats and wheelchair accessibility available upon request
• Wi-Fi and refreshments provided in executive vehicles

5.3 Passenger Responsibilities

• Passengers must behave appropriately and respect the driver and vehicle
• Smoking is not permitted in any of our vehicles
• Excessive alcohol consumption may result in service refusal
• Passengers are responsible for their personal belongings
• Damage to vehicles will be charged at repair cost

6. Liability and Insurance

6.1 Our Liability

• We maintain comprehensive insurance coverage for all passengers and vehicles
• Our liability is limited to the cost of the booking in most circumstances
• We are not liable for delays due to traffic, weather, or circumstances beyond our control
• We are not responsible for missed flights or appointments
• Personal injury claims are subject to our insurance policy terms

6.2 Force Majeure

• We are not liable for service failures due to events beyond our reasonable control
• This includes but is not limited to: natural disasters, government actions, strikes, terrorism
• In such cases, we will provide alternative arrangements where possible
• Full refunds will be offered when alternative arrangements cannot be made

7. Privacy and Data Protection

• We collect and process personal data in accordance with UK data protection laws
• Your data is used solely for booking purposes and service delivery
• We do not share your personal information with third parties without consent
• Payment information is processed securely through our payment providers
• You have the right to request access to, correction of, or deletion of your personal data

8. Corporate Accounts

• Corporate accounts are subject to separate service agreements
• Payment terms and cancellation policies may differ from standard bookings
• Monthly invoicing available for approved corporate clients
• Dedicated account manager provided for corporate accounts
• Volume discounts and preferential rates available for regular corporate clients

9. Complaints and Disputes

9.1 Complaint Procedure

• Complaints should be submitted in writing within 48 hours of service
• We aim to respond to all complaints within 5 business days
• Complaints can be submitted via email to info@executiveswifttravel.co.uk
• We will investigate all complaints thoroughly and fairly

9.2 Dispute Resolution

• We prefer to resolve disputes through direct communication
• If resolution cannot be reached, disputes may be referred to mediation
• These terms are governed by English law
• Any legal proceedings must be brought in the courts of England and Wales

10. Changes to Terms

• We reserve the right to modify these terms at any time
• Changes will be effective immediately upon posting on our website
• Continued use of our services constitutes acceptance of modified terms
• Material changes will be communicated to existing customers via email

11. Contact Information